Last updated: 23 April 2023
At Snufel.com ("Snufel", "we", "us", or "our"), we are committed to providing a positive experience for our customers. This Refund Policy outlines our guidelines for refunds and returns when you make a purchase through our platform.
By using our services, you agree to this Refund Policy. If you do not agree with any part of this policy, you may not access or use our services.
- Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
a. The digital product you purchased is not as described, contains significant defects, or does not function as intended. b. You must request a refund within 14 days of the purchase date.
Please note that refunds are not available for buyer's remorse, change of mind, or failure to meet system requirements for the digital product.
- Refund Process
To request a refund, please follow these steps:
a. Contact the vendor of the digital product directly to try to resolve the issue or obtain a refund. b. If the issue cannot be resolved with the vendor, contact us at [your email address] with the details of your purchase, including the product name, date of purchase, and the reason for the refund request.
We will review your refund request and respond within a reasonable timeframe. If your request is approved, we will initiate a refund to your original method of payment. The processing time for refunds may vary depending on your payment provider and bank.
In certain situations, a refund may not be granted:
a. If more than 14 days have passed since the purchase date. b. If the issue with the digital product is due to user error or failure to meet system requirements. c. If the digital product has been significantly used, altered, or consumed before the refund request.
- Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Refund Policy periodically for any changes.
- Contact Us
If you have any questions or concerns about this Refund Policy or our refund practices, please contact us at firstname.lastname@example.org.